If you are not happy with an item you have purchased from us through our website*, you may return the unworn and undamaged item within 10 days of receipt for a full credit card refund to the original cardholder.
Please note that special order/custom items and international orders are final sale and not returnable/refundable.
- All returns of merchandise require a Return Authorization number. Please call 415.648.7781 during business hours to obtain a Return Authorization number before shipping your merchandise back.
- Merchandise must be accompanied by the original packaging and receipt.
- Shipment must be prepaid via USPS Registered Mail and insured for the full value of the contents. Request a Return Receipt for confirmation that your shipment has reached us. Refunds do not include original or return shipping charges.
You will be credited for the amount of the item minus the shipping charges. We process returns on the same day they are received, please allow 2-10 days after processing for the refund to post to your account.
Send returns to:
Love & Luxe
1169 Valencia Street
San Francisco, CA 94110
* In-Store Purchases: please refer to your receipt for exchange policies for in-person purchases.